CHAPTER 4: Measuring the Success of Strategic Initiatives.

Assalamualaikum everyone. Today I would like to share with you guys about Chapter 4 which is Measuring the success of strategic initiatives.

Measuring Information Technology’s Success.

·         It has become an important part of organizations’ strategy.

·         There is management to pressure to build system faster, better, and at minimum cost.

·         The first thing managers need to be understand about IT success is that it is incredibly difficult to measure.

 

Efficiency and Effectiveness.

·         Efficiency IT Metrics measure the performance of the IT system itself including throughput, speed, and availability.

·         Effectiveness IT Metrics measure the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.

Benchmarking- Baseline Metrics.

·         Benchmarking is a process of continuously measuring system result, comparing those results to optimal system performance and identifying steps and procedures to improve system performance.

The Interrelationships of Efficiency and Effectiveness IT Metrics

Metrics for strategic Initiatives

A metrics is nothing more than a standard to measure to assess performance in a particular area.

The Four Primary Perspectives of the Balance Scorecard.